At King Distributors, we are dedicated to ensuring our customers are satisfied with their purchases. If you are not entirely happy with your order, please review our policy below.
Returns
Eligibility:
To be eligible for a return, please ensure:
The product is unused and in the same condition as received.
The request is made within 7 days of delivery.
Process:
Contact our customer service team at sales@kdst.co.za with your order details and reason for the return.
Provide photographic evidence if the product is defective or not as described.
Once your request is reviewed, we will notify you of the approval or rejection of your return.
If approved, we will arrange for the collection of the firewood.
Refunds:
Approval:
Upon receiving and inspecting the returned item, we will inform you about the approval or rejection of your refund.
Method:
Approved refunds will be processed via Electronic Funds Transfer (EFT) to your bank account.
Please allow up to 7 business days for the refund to reflect in your account.
Exchanges
We only replace items if they are found to be defective or damaged. If you need to exchange an item for the same product, contact us at sales@kdst.co.za within 7 days of delivery.
Defective or damaged upon arrival.
Damages and Issues
Upon receiving your order, please inspect it immediately. If you notice any defects, damages, or if the item is incorrect, contact us within 7 days of delivery at sales@kdst.co.za with photographic evidence. We will evaluate the issue and make it right.
Contact Us
For any questions or concerns regarding your order or this policy, please contact our customer service team:
Email: sales@KDST.co.za
We are here to assist you and ensure your experience with King Distributors is exceptional.